frequently asked questions

Book online, choose your facial and esthetician, then complete the intake form we send by text or email before your visit.

Please arrive five minutes early with your intake form completed, so your full time is spent on your skin.

We hold your time just for you, and the next client is right behind you. If you are more than 20 minutes late, we have to cancel your appointment and charge the full price of the service.

Same-day cancellations are charged 50% of the appointment. No-call no-shows are charged in full.

Clients must be 10 or older. Clients under 18 must have a parent or guardian present for the entire appointment and sign their intake forms.

Never. Some spas send you to a sink first. Here, every step, from the double cleanse to the final massage, is done for you.

Inside Sola Salon Studios at 3 Center Plaza, Government Center, Boston, steps from the Green and Blue Lines.

Signature is $129 a month for one 50-minute signature facial. Advanced is $199 a month for one advanced treatment. Both are month to month with no sign-up fee.

We require one month's notice to cancel. Let us know, and billing stops after that notice month.

No. Signature and Advanced are month to month. The Acne Bootcamp is the one exception: because it is highly discounted, and because our reputation rests on real results, it requires a 3-month commitment.

Yes. Student happy hour: a 50-minute signature facial for $99, Tuesday through Thursday, with a valid student ID. No membership needed.

Yes. Book with Brandon or Summer. Both are trained in the same method, so alternating is encouraged.

Yes. You can book select Facial Theory appointments on ClassPass, a favorite with Boston students. For regular visits, a membership is the better value.

Yes, every time. Please tell us about all actives you use, such as retinol, tretinoin, exfoliating acids and benzoyl peroxide, and about any medication changes, including isotretinoin, antibiotics, blood thinners and hormonal changes. Some treatments must be adjusted or paused, so we ask at every visit.

Yes. Tell us you are pregnant when you book and at every visit. We use pregnancy-safe products and comfortable positioning, and we recommend checking with your doctor or midwife first.

We do. We avoid benzoyl peroxide and retinol and approach every treatment with care and consideration. Blue LED, ultrasonic, HydraPurge, extractions and some actives are still permitted.

We do not offer the Green Herbal Peel, microneedling or galvanic during pregnancy or while breastfeeding.

Usually, yes. Peels are paused while on isotretinoin. Extractions continue, just approached more carefully.

Please wait two weeks after Botox, fillers, laser or injections.

Yes. Every signature facial includes 20 minutes of our world-class massage, and the Zen and Red Carpet facials are 90 minutes.

Yes. Both of our estheticians treat every skin tone and every skin type.

Yes. We treat cystic, inflamed and hormonal acne every day. In extreme cases where infection is present, we refer you to a dermatologist.

Yes. We treat tweens from age 10 and teens, including hormonal acne. A parent or guardian must stay with your child for the entire appointment.

A 3-month acne clearing program. Visit 1 is $199 for your Face Reality home regimen with your first acne facial free. Then $149 a month for 2 treatments, billed monthly for 3 months.

HydraPurge is our own custom machine, with similar hydradermabrasion technology, without the branded price tag.

Yes, and we are proudly LGBTQ+ friendly.

Please give us the opportunity to fix any concern. Call, text or email us directly and we will make it right. We would much rather hear from you than have you leave unhappy.

Contact us right away so we can help, and seek medical care if a reaction is severe.